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📞 Contact Us

We’re here to help!

At DreamBrix, we value every customer and are committed to providing fast, friendly, and reliable support. Whether you have a question about a product, your order, or our policies, feel free to reach out to us anytime.

📧 Customer Support

Email: contact@dreambrix.com
We aim to respond to all inquiries within 24–48 business hours.

🕒 Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (GMT+7)
Saturday – Sunday: Closed (responses may be delayed)

📦 Order Support

If you are contacting us about an order, please include:

Your order number
The email used at checkout
A brief description of your issue

This helps us assist you faster.

🌍 Business Information

DreamBrix is an online store serving customers worldwide. We work with trusted suppliers and logistics partners to ensure reliable fulfillment and delivery.

💬 Need Help?

We’re always happy to assist you with:

Order tracking
Shipping information
Returns & refunds
Product questions

Thank you for choosing DreamBrix. We appreciate your trust and support!

1. Nature of the Product

This product consists of compatible building bricks.

Minor variations in color tone, clutch strength, or packaging condition may occur due to manufacturing and shipping. Such minor differences that do not affect the core assembly function are not considered defects.

By placing an order, the customer acknowledges and accepts the product description.

2. 14-Day Right of Return

Customers have the right to request a return within 14 days of delivery.

To be eligible:

The product must be unassembled or only minimally assembled for inspection purposes

The model must not be fully assembled

All pieces, manuals, and accessories must be included

The item must not be damaged or altered

If the product has been partially or fully assembled, we reserve the right to:

Refuse the return; or

Deduct an amount reflecting diminished value caused by assembly or use (as permitted under applicable consumer protection laws)

Return shipping costs are the responsibility of the customer unless the item is defective.

Refunds are processed after the returned item has been received and inspected.

3. Manufacturing Defects or Missing Pieces

If there is a manufacturing defect or missing pieces that prevent completion of the model:

The issue must be reported within 72 hours of delivery

Clear photos are required (an unboxing video is strongly recommended)

Resolution options may include:

Sending replacement pieces

Sending a replacement product

Issuing a reasonable partial refund

A full refund will only be issued if the defect is substantial and cannot be reasonably remedied.

Account

Contact Us

📞 Contact Us

📧 Customer Support

🕒 Support Hours

📦 Order Support

🌍 Business Information

💬 Need Help?

Contact us

Frequently asked questions

RETURN & REFUND POLICY

1. Nature of the Product

2. 14-Day Right of Return

3. Manufacturing Defects or Missing Pieces

4. Non-Eligible Situations

5. Refund Processing

6. Payment Disputes

Country/Region

Country/Region

Contact Us

📞 Contact Us

📧 Customer Support

🕒 Support Hours

📦 Order Support

🌍 Business Information

💬 Need Help?

Contact us

Frequently asked questions

RETURN & REFUND POLICY

1. Nature of the Product

2. 14-Day Right of Return

3. Manufacturing Defects or Missing Pieces

4. Non-Eligible Situations

5. Refund Processing

6. Payment Disputes