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Figure Collection

Figure Collection

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Frequently asked questions

RETURN & REFUND POLICY

1. Nature of the Product

This product consists of compatible building bricks.

Minor variations in color tone, clutch strength, or packaging condition may occur due to manufacturing and shipping. Such minor differences that do not affect the core assembly function are not considered defects.

By placing an order, the customer acknowledges and accepts the product description.

2. 14-Day Right of Return

Customers have the right to request a return within 14 days of delivery.

To be eligible:

The product must be unassembled or only minimally assembled for inspection purposes
The model must not be fully assembled
All pieces, manuals, and accessories must be included
The item must not be damaged or altered

If the product has been partially or fully assembled, we reserve the right to:

Refuse the return; or
Deduct an amount reflecting diminished value caused by assembly or use (as permitted under applicable consumer protection laws)

Return shipping costs are the responsibility of the customer unless the item is defective.

Refunds are processed after the returned item has been received and inspected.

3. Manufacturing Defects or Missing Pieces

If there is a manufacturing defect or missing pieces that prevent completion of the model:

The issue must be reported within 72 hours of delivery
Clear photos are required (an unboxing video is strongly recommended)

Resolution options may include:

Sending replacement pieces
Sending a replacement product
Issuing a reasonable partial refund

A full refund will only be issued if the defect is substantial and cannot be reasonably remedied.

4. Non-Eligible Situations

Returns or refunds will not be accepted in the following cases:

The product has been fully assembled without any manufacturing defect
Pieces are missing due to loss after opening
Damage caused by improper use
Claims submitted outside the stated timeframes

5. Refund Processing

Refunds are issued to the original payment method
Original shipping fees may be non-refundable unless required by local law
Processing time: 5–10 business days after inspection

6. Payment Disputes

Customers are encouraged to contact us directly before opening a dispute with their bank, PayPal, or Stripe.

We maintain shipment tracking, delivery confirmation, product descriptions, and communication records to ensure fair resolution in accordance with payment provider policies.

We are unable to accept returns on certain items. These will be carefully marked before purchase.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

If you have any questions about your order, products, or shipping, please feel free to contact us.

📧 Email: contact@dreambrix.com

⏱ Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)

📦 Order inquiries: Please include your order number for faster support.

We aim to respond within 24 hours on business days.

Dreambrix Support Team

Welcome to DreamBrix.

DreamBrix is an online store dedicated to bringing high-quality and practical products to customers worldwide. Our mission is simple: offer reliable products at fair prices while delivering a smooth and secure shopping experience.

We carefully select products based on quality, functionality, and customer demand. Every order is processed with attention to detail to ensure customer satisfaction.

Why shop with us?

Carefully selected products
Secure checkout process
Reliable order fulfillment
Responsive customer support

Our team works with trusted suppliers and logistics partners to ensure timely delivery and consistent product standards.

If you have any questions, feel free to contact us at Contact@dreambrix.com. We are always happy to help.

Thank you for choosing DreamBrix.

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